What was Salesforce's share of the worldwide CRM market in 2018?
Answer19.5%
SAP was second with 8.3%.
Source: Gartner, Gartner Says Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018 (2018) gartner.com
Tech · Facts & sources
CRM facts & stats
4 sourced facts about customer relationship management (CRM) software, each with the context behind the number. 4 more are in today's round and appear here after it closes.
Going deeper
Expert level
What share of CRM spending went to software-as-a-service (SaaS) in 2018?
Answer72.9%
SaaS was expected to reach 75% of CRM spending in 2019.
Source: Gartner, Gartner Says Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018 (2018) gartner.com
Customer service and support's share of CRM market revenue in 2018?
Answer35.7%
Marketing grew 18.8% and represented more than 25% of the CRM market.
Source: Gartner, Gartner Says Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018 (2018) gartner.com
How much was spent worldwide on all enterprise application software in 2018?
Answer$193.6 billion
That was up 12.5% from $172.1 billion in 2017.
Source: Gartner, Gartner Says Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018 (2018) gartner.com
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